Limitation of Liability
Danielles Hair Essentials does not accept liability beyond the remedies set forth herein, including but not limited to any liability for products not being available for use, or the provision of services and support. In no event shall DaniellesHairEssentials , its owners, employees, and representatives be held liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies to products, services, and support. Customer agrees that for any liability related to the purchase of products or services, DaniellesHairEssentials is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase(s) of products or services under this agreement.
Terms of Use
Because of the natural nature of our Virgin unprocessed hair, there will be variations of texture and color between bundles. Each bundle of hair comes from an individual person and is completely natural from end to end, therefore we can make no guarantees on color and texture. We will, however, make every effort to match your order to meet your desired requirements. The color of our natural Virgin Indian Hair and natural Virgin Russian hair will range from #1b (natural off-black / dark brown) to a #2 (Dark Brown). Our products are 100% guaranteed. Due to the pure nature of our natural human hair products, most product concerns can be resolved with a simple care and maintenance routine. Even a simple wash and condition can often remedy tangling problems that may occur from general use. All of our products are human hair and must be properly cared for. Please remember, our hair is very different from beauty supply store hair… Keeping the hair healthy and moisturized is of key importance.
14 Day Return Policy
Danielle’s Hair Essentials takes pride in on our customer service and high rate of customer satisfaction. We offer a unique and flexible return policy with no restocking fee within 14 days of purchase on all products. We thoroughly inspect all hair before shipment before leaving our factory in China and double check before sent to you in order to ensure consistency and quality. If for some reason you are not satisfied with your order or purchase, we do offer the flexibility of a full refund, not including applicable shipping costs.
Very Important: Before using your new hair extensions, please inspect the product thoroughly to ensure the correct length, texture, and quality as desired. We encourage you thoroughly inspect and examine the hair without cutting the zip ties or opening the bundles to ensure satisfaction with the product. We also recommend combing through the hair with a loop brush, as well as shampooing and conditioning the hair with high quality, professional grade sulfate free hair care products while the hair secured in the zip ties. Treating the hair with quality products is essential prior to and after installation. Get a second opinion from your stylist if you are unsure or have doubts. Once the hair is used we are limited on what we can do to help you if a problem arises. If you would like to return your product, you must submit a RMA (Return Merchandise Authorization) request within 14 days of receipt of merchandise, by emailing sales@dhebeauty.net. Our return policy for a full refund must meet the criteria below: Requests must be made within 14 days of receipt of your order. We only accept returns on hair products that have not been installed, colored, cut, or altered in any way. Please note: Federal law states you cannot return human hair products that have been used. We adhere to strict policies in regards to federal law, health regulations, and hygiene concerns. If the item is removed from the bundle and used in any visible manner, all refund and exchange policies are voided. The hair must remain in the bundle and not be untied at the top. The hair must be in its original packaging and tagged. Returned packages must include a copy of the original invoice. Merchandise must be physically received before a return can be granted. Please allow 72 upon receipt. The product must be sent back at your expense. We recommend you use shipping provider with a signature confirmation service, and/or insurance to protect your package. Please do not send unauthorized returns. Merchandise sent to us without an RMA cannot be tracked and may be lost. We assume no responsibility for lost items, unauthorized returns, or items sent to the incorrect address.
Exchanges
We do offer exchanges if the returned product meets our requirements: • Exchange requests must be made within 14 days of receipt of your order. We will not accept exchanges of products that have been altered or used in any way. This includes hair that has been cut, processed, colored, or untied at the top of the bundle. Shipping and Handling costs will be at the customer’s expense. We offer one exchange per original order. DaniellesHairEssentials will pay the shipping costs to mail the exchanged product(s) as a one time courtesy. Refunds and Exchanges must have an RMA created within 14 days of the original order. Refunds or Exchanges will not be permitted after 14 days. Please allow 2 business days for your return to be processed.
30 Day Product Guarantee
In the rare occurrence of a problem with a product that cannot be resolved through routine maintenance, we want to take every effort to resolve your situation. Refunds are not permitted, but we will take every effort to address any quality issues. The steps to determine if there is a genuine problem, and how to resolve it, are as follows:
You must contact us within 30 days of receiving your order. Depending on the situation, we will ask you to send photos of your problem. Since most problems can be resolved with a maintenance regimen, we may offer suggestions as what product(s) may help resolve your problem. If the problem cannot be resolved through maintenance, the hair must be sent back to us and received before we can take further action. We handle each situation on a case by case basis, the end result of a verified product inspection is replacement. In order for us to determine if your purchase warrants replacement, the entire purchased amount of hair must be completely removed and mailed back to our Headquarters in Texas. All costs for hair removal and mailing the product back to DaniellesHairEssentials will be covered at the expense of the customer. DaniellesHairEssentials will thoroughly inspect the product, upon verification of the problem DaniellesHairEssentials will bear the cost to send out a product replacement. If no problem with the product is evident, DaniellesHairEssentials sends the item(s) in question back to the customer without an exchange of product.
Terms of payment
Our terms of payment require complete payment in advance, before your order is shipped out. There are no exceptions. We currently do not accept major credit cards. Only Paypal payments. Paypal payments will debit your funds immediately after payment. Please contact us for more information. Any type of fraud will be prosecuted to the fullest extent of the law. If you have a request to ship to any address other than your billing address, please contact us at sales@dhebeauty.net for more information. Your billing address must be entered correctly for your order to go through. No sale is final unless approved by DaniellesHairEssentials. We reserve the right to withhold approval on any sale.
Order Processing
DaniellesHairEssentials is open Monday through Sunday from 9AM to 5PM. All orders placed before 2PM EDT are shipped out the same day. Orders placed after 2PM on Friday will ship on Monday, with the exception of holidays.
Shipping
We will ship all available items by 5PM Eastern Time on the same day of authorization of your payment. Our system emails your order receipt as soon as your online order is complete. You may also login to your website account to view your order details. If you have not received an email please contact us immediately. We will notify you of product delays or back-ordered products and hold your order until all products are available. You would have the option to cancel your order for a full refund if you desire. We will give you a delivery estimate when you place your order based on the information we receive from our warehouse on behalf of DHL. We are not responsible for late shipments due to increment weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust DHL to deliver your package on time. If you need additional information, please contact us.
Product Availability
If the product you ordered is not available, DaniellesHairEssentials will contact you immediately by phone, email, or both to see if you are interested in a product substitution. If a substitution is not an available option for you and you wish to cancel your order completely, we will issue your payment as a refund. Your order will normally be shipped via USPS or DHL to the address you provide. Tracking numbers are sent to your email address as soon as a shipping label is created. If you do not receive a tracking number, please let us know. Use your USPS/DHL tracking number to track your package in transit. Incomplete or incorrect address information are the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. USPS and DHL charges a service fee for address corrections. You will be charged for any additional fees caused by bad address information.
Incorrect Orders / Products
In the rare occurrence of a mistake or delay from our end, we will make every effort to correct it. If we shipped the wrong item or something is missing, we will re-ship it at our expense using the same method of shipping as on your order. You must notify us of any incorrect or missing items within 7 days after receipt of your shipment.
Policy Changes
Prices, specifications, and the availability of products are subject to change without notice. Any error, whether photographic or typographical is subject to correction. DaniellesHairEssentials reserves the right at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes.