14 Day Return Policy
Danielle’s Hair Essentials takes pride in our customer service and high customer satisfaction rate. We offer a unique and flexible return policy with no restocking fee within 14 days of purchase on all products. We thoroughly inspect all hair before shipment before leaving our factory in China and double-check before sending it to you to ensure consistency and quality. If, for some reason, you are not satisfied with your order or purchase, we do offer the flexibility of a full refund, not including applicable shipping costs.
Very Important: Before using your new hair extensions, please inspect the product thoroughly to ensure the correct length, texture, and quality as desired. We encourage you to thoroughly inspect and examine the hair without cutting the zip ties or opening the bundles to ensure satisfaction with the product. We also recommend combing through the hair with a loop brush and shampooing and conditioning the hair with high-quality, professional-grade sulfate-free hair care products while the hair is secured in the zip ties. Treating the hair with quality products is essential before and after installation. Get a second opinion from your stylist if you are unsure or have doubts. Once the hair is used, we are limited on how to help you if a problem arises. If you would like to return your product, you must submit an RMA (Return Merchandise Authorization) request within 14 days of receipt of the merchandise by emailing sales@dhebeauty.net. Our return policy for a full refund must meet the criteria below: Requests must be made within 14 days of receipt of your order. We only accept returns on hair products that have not been installed, colored, cut, or altered in any way. Please note: Federal law states you cannot return human hair products that have been used. We adhere to strict policies regarding federal law, health regulations, and hygiene concerns. All refund and exchange policies are voided if the item is removed from the bundle and used visibly. The hair must remain in the bundle and not be untied at the top. The hair must be in its original packaging and tagged. Returned packages must include a copy of the original invoice. Merchandise must be physically received before a return can be granted. Please allow 72 upon receipt. The product must be sent back at your expense. We recommend you use a shipping provider with a signature confirmation service and/or insurance to protect your package. Please do not send unauthorized returns. Merchandise sent to us without an RMA cannot be tracked and may be lost. We assume no responsibility for lost items, unauthorized returns, or items sent to the incorrect address.
Shipping
We will ship all available items by 5 PM Eastern Time on the same day of authorization of your payment. Our system emails your receipt as soon as your online order is complete. You may also log in to your website account to view your order details. If you have not received an email, please contact us immediately. We will notify you of product delays or back-ordered products and hold your order until all products are available. You would have the option to cancel your order for a full refund if you desire. We will give you a delivery estimate when you place your order based on the information we receive from our warehouse on behalf of DHL. We are not responsible for late shipments due to increased weather, holidays, natural disasters, or carrier delays. Please remember that holidays do not count as business days and should be considered when calculating shipping times. We entrust DHL to deliver your package on time. If you need additional information, please contact us.
Exchanges
We offer exchanges if the returned product meets our requirements: • Exchange requests must be made within 14 days of receipt of your order. We will not accept exchanges of products that have been altered or used in any way. This includes hair that has been cut, processed, colored, or untied at the top of the bundle. Shipping and Handling costs will be at the customer’s expense. We offer one exchange per original order. DaniellesHairEssentials will pay the shipping costs to mail the exchanged product(s) as a one-time courtesy. Refunds and Exchanges must have an RMA created within 14 days of the original order. Refunds or Exchanges will not be permitted after 14 days. Please allow 2 business days for your return to be processed.
30 Day Product Guarantee
In the rare occurrence of a problem with a product that cannot be resolved through routine maintenance, we want to make every effort to resolve your situation. Refunds are not permitted, but we will try to address any quality issues. The steps to determine if there is a genuine problem and how to resolve it are as follows:
You must contact us within 30 days of receiving your order. Depending on the situation, we will ask you to send photos of your problem. Since most problems can be resolved with a maintenance regimen, we may suggest what product(s) may help resolve your problem. If the problem cannot be resolved through maintenance, the hair must be returned to us and received before we can take further action. We handle each situation on a case-by-case basis; the end result of a verified product inspection is a replacement. For us to determine if your purchase warrants replacement, the entire purchased amount of hair must be completely removed and mailed back to our Headquarters in Texas. All costs for hair removal and mailing the product back to DaniellesHairEssentials will be covered at the customer’s expense. DaniellesHairEssentials will thoroughly inspect the product; upon verification of the problem, DaniellesHairEssentials will bear the cost of sending out a product replacement. If no problem with the product is evident, DaniellesHairEssentials sends the item(s) in question back to the customer without exchanging the product.